# Premium billing, refunds, and cancelling

> Cancel a plan, fix a failed payment, request a refund, and see what happens when a plan ends.

Category: Premium · Updated: 2026-09-14 · Source: https://eara.io/help-center/premium-billing

You can pay for Premium through Polar or Discord. Where you paid determines where
you manage your subscription and what we can do for you.

Run `/premium view` to see which one your plan uses, then select it below.

### Polar

Most subscriptions go through Polar, and you manage them in your Polar billing
portal.

[Open your billing portal](https://eara.io/billing)

If you're logged in on this website, the portal opens right away. Otherwise,
Polar asks for your email and sends you a code. You can also run `/premium manage` in Discord.

## Cancel your plan

[Cancel in your billing portal](https://eara.io/billing)

Premium keeps working until the end of the period you've already paid for. Run
`/premium view` to see that date — it now says **Ends** instead of **Renews**.

> `/premium deactivate` is not a cancellation. It only removes Premium from one
> server, and you keep paying until you cancel.

## Fix a failed payment

A failed payment makes your plan inactive: the invoice is overdue, and your
servers lose Premium until it's paid.

1. [Open your billing portal](https://eara.io/billing).
2. Update your card or payment method.
3. Pay the open invoice, if there is one.
4. Run `/premium view`. Your plan should be active again.

Your activated servers are kept, so you don't need to activate them again. If a server
still doesn't have Premium, run `/premium activate` in it.

## Ask for a refund

- We can refund up to **one month** of payments if you have a good reason, and
  we review every request.
- Email **seifaziz10@gmail.com** with your account email, your Polar order or
  receipt number, and your reason.
- **Never send your card number.** We don't need it.
- Polar issues the refund; how long it takes depends on your bank.
- **A refund does not cancel your plan.** Cancel it as well, or you'll be charged again.

Our [Refund Policy](/refund) is the official version.

### Discord

**We can't manage these plans for you.** When you pay through Discord, Discord
handles the payment and stores your payment details — we never see them.

That means we can't cancel your plan, change your card, or refund you. Do all
of that in Discord:

- **Cancel:** Discord settings → **Subscriptions**.
  [How to cancel](https://support.discord.com/hc/en-us/articles/26729692307351-How-to-Cancel-your-Premium-App-Subscription)
- **Card or refund:** [Discord Support](https://support.discord.com/hc/requests/new)

Premium keeps working until the end of the period you paid for.

## Premium is missing in a server

If your payments are fine but a server doesn't have Premium:

- Run `/premium view` in that server to see whether it has Premium and who's paying.
- If it doesn't, run `/premium activate`. Buying a plan doesn't upgrade a server
  on its own.
- Out of activations? Run `/premium deactivate` in a server that doesn't need
  it. See [Premium](/help-center/premium).

## Something else

For an unrecognized charge, two overlapping plans, or an upgrade that didn't go
through, ask in our [Discord server](/support).

Have your order or receipt number ready, and never post card details in a channel.