Privacy Policy

1. Overview

This policy explains what personal information eara ("we", "us") collects when you use the Discord bot, the Discord activity and this website (together, the "Service"), what we do with it, and the choices you have. We collect what the Service needs to work and little else. We do not sell your personal information or use it for advertising.

2. What We Collect

Account details. When you sign in with Discord we receive your user ID, email address, display name and locale. We keep your user ID, email and locale on file, along with a login session (including a device fingerprint used to detect session misuse) and the Discord access token needed to keep you signed in.

Server settings. Settings that server admins configure, such as DJ mode and its role, auto-pause and queue rules, are stored against the server's ID.

Usage records. We log which commands are run and what is played, along with the server, who started it, the time, and how many people were listening. We use these records for stats, abuse prevention and resolving disputes, such as over billing.

Connected accounts. If you connect Last.fm, we store your Last.fm username and the session token used to record your listening on your behalf. You can disconnect or pause it at any time.

Votes. If you vote for eara on a bot list, we record your user ID, the list and the time so any voting perks can be applied.

Premium. Polar customer and subscription IDs, the plan and billing cycle, subscription status and dates, and which servers you have assigned premium to. Polar collects your payment details directly; we never receive or store your card number.

Support. Anything you send us when you contact us.

We do not read or store the content of your Discord messages. The bot only acts on commands and interactions sent to it.

3. How We Use It

• Sign you in and run the Service.
• Create and manage checkouts, subscriptions and premium access.
• Record your listening to Last.fm if you connected it.
• Keep the Service secure and prevent abuse.
• Understand how the Service is used so we can improve it.
• Answer support requests.
• Meet legal, tax and accounting obligations.

4. Who We Share It With

We share only what each provider needs, and only to run the Service.

• Discord receives what you do on Discord through the bot and activity, and handles sign-in under its own Privacy Policy.
• Polar receives your Discord user ID, email, display name and selected plan when you start a premium checkout. It is the merchant of record, uses payment processors such as Stripe, and handles your data under its Privacy Policy.
• Last.fm receives the tracks you play, if you connect it.
• Third-party search and lyrics services receive details such as the title, artist and length of what you asked for, so eara can find it and look up its lyrics. They do not receive your Discord account details.
• Infrastructure providers host and deliver the Service on our behalf.

We may also disclose information when the law requires it, or when needed to protect the Service and its users. If eara is ever sold or merged, your information may transfer with it and this policy will continue to apply until you are told otherwise.

5. Website Analytics

We use Umami, which we host ourselves, to count visits to this website. It does not use cookies, does not track you across other sites, and does not store your IP address. It records which pages are visited, the site that linked you here, your country, and your device and browser type, along with actions like adding eara, choosing a plan or searching the Help Center. For searches we record how many results came up, never what you typed. None of this is tied to your Discord account. If your browser sends a Do Not Track signal, nothing is recorded.

The eara Discord activity also sends anonymous usage events to Umami through our servers, such as which player controls and panes are used. These carry no Discord ID, name, server, song or search text.

6. How Long We Keep It

We keep account and settings data while your account or server is using the Service. Login sessions and sign-in tokens expire and are replaced. Usage records are kept as long as they are needed for the purposes above. Billing and tax records are kept for as long as the law requires. When you ask us to delete your data, we remove it unless we have to keep it by law or to resolve a dispute.

7. Your Choices and Rights

You can ask us to access, correct or delete your personal information, or to export it. Depending on where you live, you may also be able to object to or restrict certain uses, or lodge a complaint with your local data protection authority. Email [email protected] from the address on your account, or tell us your Discord user ID, and we will reply within a reasonable time. For data held by Polar, contact Polar as described in its Privacy Policy.

You can disconnect Last.fm from the bot, remove eara from your server, or revoke its access from your Discord authorized apps at any time.

8. Security

We use technical and organizational measures to protect your information against unauthorized access, loss and misuse. No system is perfectly secure, so we cannot guarantee absolute security.

9. Children

The Service requires a Discord account, and Discord does not allow users under 13 (or the higher minimum age in your country). We do not knowingly collect information from anyone younger. If you believe a child has given us personal information, contact us and we will delete it.

10. International Use

We and our providers may process your information in countries other than your own. By using the Service you understand your information may be transferred there.

11. Changes

We may update this policy. We will post the new version here and change the "Last updated" date. For significant changes we will also make a reasonable effort to tell you, for example in our Discord server.

12. Contact

Questions about this policy? Email [email protected].