Refund Policy

1. Scope

This policy covers paid eara subscriptions bought through Polar Software, Inc. ("Polar"), our merchant of record. It sits alongside our Terms of Service.

2. When We Refund

If something went wrong, ask. We can refund one month of subscription fees when you give us a valid reason, for example:

• You were charged after you meant to cancel.
• You were charged twice, or the wrong amount.
• Premium did not work as described, or the Service was unavailable for a significant part of the period.

We review each request on its own facts, including the subscription, how much of the period you used, and any relevant law. We may decline requests that look like abuse, such as repeated refunds on the same account. Your rights under consumer law that cannot be waived are not affected by this policy.

3. How to Ask

Email [email protected] with the email on your account, your Polar order or receipt ID, and what went wrong. Never send payment card details. Ask soon after the charge: the sooner you tell us, the easier it is to put right.

4. After Approval

Polar processes approved refunds back to your original payment method. How long it takes to appear depends on Polar, its payment processor and your bank. Premium may end when a refund is issued.

5. Cancelling

A refund does not cancel your subscription. Cancel in the Polar customer portal to stop future renewals. After you cancel, you keep premium until the end of the period you already paid for. Cancelling does not refund the current period by itself.

6. Chargebacks

Please contact us before disputing a charge with your bank. We can often fix it faster, and a chargeback may lead to premium being suspended while it is resolved.

7. Polar and the Law

Purchases and refunds are also subject to Polar's Checkout Buyer Terms. Where this policy conflicts with applicable law, the law wins.

8. Changes

We may update this policy. The version on this page when you buy applies to that purchase.